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Home Customer care How to return / exchange

How to return / exchange

If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products to the following conditions:

- Item(s) must be returned within 30 days of purchase, together with proof of purchase.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Gift cards, personalised or custom-made products, sale, clearance items are not eligible for a refund or exchange.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
- You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.